Can I change my billing or shipping information?
Upon confirming your order, we advise against altering the billing or shipping address details. If you need to make adjustments, please contact our Customer Service Department at support@drawinggo.com promptly while your order is still in the processing stage and provide the necessary information.
If your package has not yet been shipped, we will gladly assist in redirecting it to a different address. However, once your package is in transit, we regret that modifications to the shipping information are no longer possible.
How can i track my shipment?
After your order has been shipped, you will receive an email with a shipment confirmation number within 24-48 hours. This number will allow you to track the progress of your order.
How can I find out the shipping charges?
For more information about shipping fees, please refer to our shipping policy page.
What are your payment options?
We accept payments via PayPal, VISA, MasterCard, and American Express.
How can I confirm if my payment has been received?
Once your payment is received, we will promptly send you an email notification about your order. You can also track your order status by logging into your customer account on drawinggo.com. When your payment is confirmed, the order status will be updated to "Processing."
Do you provide an invoice?
Certainly. As soon as we receive your order and process the payment successfully, we will promptly email you the invoice.
How can I confirm if my order has been shipped?
Once your order is dispatched, you will receive a confirmation email containing a tracking number.
Please note that if you have recently received a shipment notification, it may take 1-3 business days for the courier's system to update the tracking information.
Where is my confirmation email?
If you have any questions about your order, please contact our support department at support@drawinggo.com. They are eager to help. Our team typically responds to most emails within one business day.
If I want to make a gift purchase, can you send my order to a different address?
Absolutely, we can deliver your order to a different address.
